Shipping Policy

Welcome to Veloxra! We are committed to delivering your orders safely and on time across India. Please read our shipping policy carefully before placing an order.

Shipping Locations

We currently ship to most locations across India. At this time, we do not offer international shipping.

Order Processing

• Orders are processed within 5-8** business days** after they are placed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email or SMS with tracking details (where available).

Delivery Time

Our standard delivery time is up to 7 business days from the date of dispatch.

Please note that delivery times may vary depending on your location, courier service availability, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase. From time to time, we may offer free shipping promotions on selected products or orders.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders across most serviceable locations in India.

Please ensure that the correct shipping address and contact number are provided when placing your order to avoid delivery issues.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS (if available). You can use the tracking details to monitor the status of your shipment.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• High order volumes

• Courier service delays

• Weather conditions

• Natural disasters

• Public holidays or festivals

• Remote delivery locations

We appreciate your patience and understanding in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping information. Veloxra is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you need to update your shipping address after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery cannot be completed because the customer is unavailable or refuses the shipment, the order may be returned to us.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with our shipping partners to investigate and resolve the issue as quickly as possible.

Returns

We offer a 7-Day Return Policy on eligible products. Please refer to our Return & Refund Policy for complete details regarding return eligibility, conditions, and the refund process.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Website: Veloxra.in
Email: veloxraindai@gmail.com